KEPUASAN DOSEN DAN MAHASISWA DALAM PELAKSANAAN PEMEBELAJARAN DARING SELAMA MASA PANDEMI COVID-19
DOI:
https://doi.org/10.35913/jk.v8i2.204Keywords:
Satisfaction, Online Learning, Covid-19., satisfaction, online learning, Covid-19 pandemic.Abstract
Background: Online learning is a distance education activity where the teaching-learning process is carried out remotely using various communication media (PERMEN RISTEKDIKTI RI, 2018). The online learning method aims to equalize access and quality of education for students in the era of the digital industrial revolution 4.0, as well as it becomes exciting new method because it is very accessible yet familiar (SPADA Indonesia, 2019). The satisfaction of lecturers and students in this method of online learning is an interesting issue. In addition to the update matters that must be implemented because of the Covid-19 Pandemic situation, lecturers and students who are accustomed to offline or face-to-face learning methods need to make adaptations to online learning. Objective: This research aimed to find out the satisfaction of lecturers and students in the implementation of online learning during the Covid-19 pandemic. Method: This research was an analytical descriptive study with a quantitative approach. Respondents in this study consisted of 37 lecturers and 199 students with purposive sampling methods. Satisfaction surveys were applied as instruments in this study. Result: In the case of lecturers, respondents claimed that they were satisfied at the aspect of Tangibles at rate of 92%; Responsiveness at 94%; Assurance at 62%; dan Emphaty at 94%. Meanwhile, in students’ side, respondents were satisfied at aspects of Tangibles at rate of 43%; Reliability at 64%; Responsivenes at 92%; Assurance at 67%; dan Empaty at 93%. Conclusion: Lecturers and students have the same satisfaction in responsiveness (responsive attitude) and empathy (attentiveness) aspects, as well as dissatisfaction with aspects of tangibles (facilities and infrastructures), reliability aspects (reliability of resources), and assurance (reassurance) aspects.
Key Words: satisfaction, online learning, Covid-19 pandemic.
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